Privacy Policy

This policy explains what data we collect, how we use it, and how we keep it secure—written in clear, human language.

Effective: December 28, 2025 · Last Updated: December 28, 2025

What Information We Collect

  • Name, email, phone, company (invoices & chat)
  • Project files (videos, briefs, brand assets)
  • Payment details (securely processed by Razorpay)
  • Private Zulip chat history
  • Basic website cookies (preferences only)

We never collect passwords, bank statements, or sensitive personal data.

How We Use Your Information

  • Deliver edits, exports, revisions, and timelines
  • Communicate via your private Zulip stream
  • Share organized project folders
  • Send invoices and payment links
  • Improve services using anonymous performance data

Who Sees Your Data?

Razorpay: Secure payment processing (PCI-DSS compliant)

Zulip Cloud: Private project chats over HTTPS

Authorities: Only if required by Indian law (DPDP Act 2023)

Keeping Your Data Safe

  • Encrypted Zulip chats (HTTPS)
  • Encrypted cloud storage (Google Drive)
  • PCI-DSS compliant payments via Razorpay
  • AWS Mumbai backups
  • 2-factor authentication on key systems

Cookies & Tracking

We do not use ads, tracking pixels, or analytics. Cookies are used only to remember simple preferences—not for profiling.

Your Rights (DPDP Act 2023)

  • View your data anytime
  • Request deletion (within 7 days)
  • Update details via email or Zulip
  • Opt out of non-essential emails
  • Download your files anytime

How Long We Keep Data

Active projects are retained indefinitely. Finished projects are stored for 3 years for legal compliance unless deletion is requested.

Contact Us

Questions or concerns about privacy? Reach out anytime.

info@desireedits.com