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Privacy Policy
This policy explains what data we collect, how we use it, and how we keep it secure—written in clear, human language.
Effective: December 28, 2025 · Last Updated: December 28, 2025
What Information We Collect
- Name, email, phone, company (invoices & chat)
- Project files (videos, briefs, brand assets)
- Payment details (securely processed by Razorpay)
- Private Zulip chat history
- Basic website cookies (preferences only)
We never collect passwords, bank statements, or sensitive personal data.
How We Use Your Information
- Deliver edits, exports, revisions, and timelines
- Communicate via your private Zulip stream
- Share organized project folders
- Send invoices and payment links
- Improve services using anonymous performance data
Keeping Your Data Safe
- Encrypted Zulip chats (HTTPS)
- Encrypted cloud storage (Google Drive)
- PCI-DSS compliant payments via Razorpay
- AWS Mumbai backups
- 2-factor authentication on key systems
Your Rights (DPDP Act 2023)
- View your data anytime
- Request deletion (within 7 days)
- Update details via email or Zulip
- Opt out of non-essential emails
- Download your files anytime
How Long We Keep Data
Active projects are retained indefinitely. Finished projects are stored for 3 years for legal compliance unless deletion is requested.
Contact Us
Questions or concerns about privacy? Reach out anytime.
info@desireedits.com